Sales, Refunds & Returns

Returns Policy
We accept returns within 30 days of purchase. Products must be unused, in original packaging, and include all accessories and documentation. Proof of purchase is required.

How to Return
To initiate a return:

  1. Log in to your account
  2. Access order history
  3. Select items for return
  4. Complete return authorization form
  5. Await confirmation and instructions

Return Shipping

  • US returns: Prepaid shipping label provided
  • International returns: Customer responsible for shipping costs
  • Original shipping fees non-refundable
  • Insured shipping recommended

Refund Processing

  • Refunds issued to original payment method
  • Processing time: 7-10 business days after product receipt
  • Additional bank processing time may apply
  • Store credit available immediately

Warranty Claims

  • Separate warranty terms apply
  • Registration required for warranty coverage
  • Different processing procedures
  • Proof of purchase mandatory

Non-Returnable Items
Cannot return:

  • Opened software and digital products
  • Used consumable items
  • Final sale merchandise
  • Products missing serial numbers

Defective Products
For defective items:

  • Contact support within 14 days
  • Provide detailed description
  • Photos or video evidence required
  • Replacement or repair offered

International Returns

  • Customer bears all return costs
  • Customs duties non-refundable
  • Refund in original currency
  • Extended processing time

Return Status
Monitor through:

  • Online account portal
  • Email notifications
  • Tracking information
  • Automated status updates

Holiday Policy
Extended return period:

  • Purchases November 1 – December 31
  • Return until January 31
  • Standard conditions apply

Store Credit

  • Instant issuance upon approval
  • 24-month validity period
  • Non-transferable
  • No cash redemption

Final Sales
Clearly marked as:

  • “All sales final”
  • “Non-returnable”
  • “As-is”
  • No exceptions permitted

Restocking Fees

  • 15% fee for opened electronics
  • No fee for unopened items
  • Waived for defective products
  • Detailed in return authorization

Return Requirements
Products must have:

  • Original packaging intact
  • All included accessories
  • Undamaged documentation
  • Valid proof of purchase

Last Updated: [Date]